Hottrix testimonials

See for yourself what our happy customers have to say about our products and services. These emails and letters we received make us feel good and tell us, that we're on the right track. We are always happy to hear from you!

WOW!!
You guys are impressive in the customer support department. I love doing business with you, and I haven't even received my order yet!

Thanks for the communication.

Greg Hughes, Eugene, OR

Thanks again. What great customer service! I'm sure your company will prosper with super products and great service such as yours.

Kevin (Navy, US)

I must say that I am quite impressed with your web site and the professionalism your are handling your orders.

Henrik Hjerl, Denmark

You have the best customer service I have found anywhere - truly a pleasure to do business with."

I will be a repeat customer - after Christmas Credit Cards are paid, that is,

Ian Kennedy
www.slipdesign.com

I read through the Cup O' Noodles tutorials.
Brilliant!

I have to say, one of the reasons I bought the shop was not only the apparent quality of the goods as well as the ingenuity of the tricks and their execution, but I was also impressed by the layout and design of your site and the ease of finding out info about the products; the many examples of how they might be used (so hard when buying magic online!);

they way you all respond so quickly to questions; and the simple fact that you guys seem like you're having a blast.

Of course that e-spresso thing made me laugh out loud....It's also ironic I just hired Marco Tempest for a big gig, and it's kind of a corollary gag where in his act he interacts with a big video screen...with e-spresso the screen is in the hands of the user...can't wait for the etrix for PocketPC! (I wish I had some dev $$ to throw you way!)

Plus, your trix are making my brain cramp with all the possibilities they afford. You guys are really breathing some fresh air into magic!

Thanks,

Brian First
Microsoft Corp.
creative producer
events team

Oh my gosh! Your company rox for real. I've never seen such customer service. Much less any response (usually electronic anyways) this quick. I am totally stoked and will be shopping from your company quite frequently I feel. Your stuff is so original too! If I just had the money I'd buy everything you make. I'm just 15 though so I need to get a job ASAP. Thanx a million you guys are awesome!

Justin

I just wanted to let you know how pleased I am with your products. I ordered the Rinkey Dinkey and a super soft tip from you a few months ago. They are by far the most amazing products on the market. The tip is even better than you gave it credit for in your write-up. I was shooting cards 5 minutes after I had it in my hands. AMAZING PRODUCT!

Better than that is the Rinkey. I have wanted to do the ring flight for years, but the concept of a pack of keys killed the idea for me. I dangle the keys (when its all done) right in front of the spectators eyes. It is the most undetectable reel that has ever been developed. You have really outdone yourself.

To finish up I want to commend you on your service. I had a problem with .... MY FAULT COMPLETELY. I did not realize that I should use superglue. (I wont make that mistake again) Everyone was so nice about replacement of the unit. I just want to thank you so much for making such quality products. As a full-time professional magician it is an honor to use such a reliable product. Thanks again.

David Spier Atlanta Ga.

Hi guys, Thanks for the patience you had with me through my previous orders. ...Anyways thanks a lot for your time, and keep on making those cool gimmix and gadgets. Oh and by the way the sylvester pitch video is the greatest thing, I never really saw a jaw drop untill I turned a quarter into an eggplant, and that was for another magician he was by far impressed. Thank You,

Clint Bates, GA

Thanks Steve!
I must say that you are BY FAR the most best magic dealer concerning customer services and image. I really like your style!

Martti, Finland

Superb customer service!

T. Sutherland

Thank you SO MUCH for your reply. It was so blatently obvious to me that you stand by your product and you were even willing to share the documentation on the RinKey Dinky with me to "prove" how it easy it is to use. (Thank you very much for that, by the way. It was EXTREMELY helpful.)

What impressed me the most, however, was the time you took to answer my e-mail. You didn't just cut and paste some standard text, but you actually made the effort to write a response to my e-mail (complete with spelling errors! hahaha) and enthusiastically tell me about the RD. As far as I'm concerned, you have sold me on it, and I will be going out to your web site to purchase this product. You have certainly made good on your claim to make sure that "each and every customer is taken care of".

Thanks for your response and explanations. This all proves to me the professional handling of your business and this of Hottrix Team.
The products are fantastik quality!

I think Hottrix is the best magic producer around.
I am totally blown away by Cupoodles and Silencer!
You guys and girls at Hottrix rock.
Thanks for sharing your genius with me.

I'm impressed by your quick response to my problems. You have a happy customer here and you can be sure I will be looking forward to more Palm magic from Hottrix.

I want to send my complements, if an industry which is known for its lack of real customer service Hottrix shines as the way all Magic companies should be.

First I have to say that I love your products. I have the sprittzer, handz up, the inferno, the automatic thimbles, and the can can (from what I can remember.) The last item I purchased was Handz Up. I loved the videos for the Inferno and Thimbles. Sometimes, I watch them just for kicks! (Great job!) Thank you.

WOW!!!! THANKS MAN!!!!!
Gracious I just recieved $..... from you guys and your Affiliate Program THANKS ALOT!!!! Oh man I cant tell you how many thanks I got... LOL you guys are the best... at first I didnt think it would really work but now YEPPIE!! That is SWEET... sorry I will calm down but Man Your the GREATEST!!! I am only 14 and my budget is short ...

I've purchased a number of your items from various dealers, but my experiences with on-line purchases of your software items have been great. I know you can't be at the computer 24 hours a day, but in my limited experience you sure seem to be! Anyway, thanks again and best of luck.

Ed

I have been looking for an acceptable version of the Seance Cloth for years and yours is, indeed, the very best. More than that, it diverges from the traditional, adding a depth and span unimaginable to workers of the Cloth.

You have freed the performer to use his/her imagination and performance talent instead of working the prop. The quality is over the top. Thanks, and you can expect more orders from me.

Before I bought Rinkey Dinkey from you I had the ring flite wallet version. I always got good reactions from it, but the first time I did RD in public which was last Thursday the reaction was absolutley awsome. I don't believe in cheap imitations of an effect I want the best quality, so I thankyou for constructing RD, its an exellent method.
Incidently I am now dating the girl who I did the trick for. This may be hard to beleive but Its true.

Anyway Steve enough said your tricks are great, any new products you devise let me know...
Thanks again.
Dave.

Keep up the great work with HOTTRIX! You have great products and a great web site - the InfoXchange and Download Zone are very helpful.
All the best,

I am impressed with your speedy service and will surely do business with you again!

Bernard Mariano

Hi Steve, Just wanted to say thanks for the quick response. I know you get a ton of E-mail but I wanted you guys to know I appreciate the service. Thanks!

Wayne

Hey Steve! Your company RULES!!! I just wanted to Thank You and your entire staff for such prompt and courteous handling of my order. I recieved my wacky gimmicks in under 24 hrs.! What? Can you sell me one of those magic flying carpets they had to use to ship my order that fast? I'm freakin' out over here! And WOW! Your cool staff even contacted me to let me know a way to save $ on shipping. They were also cool enough to let me use my 15% membership discount even though I did it backwards like most people do (according to your email). Thank You! Thank You! Thank You! I can't say it enough! You rule, man and oh wow are you ever hilarious on the instructional videos! Keep up the good work. You definitely make your customers feel welcome. Many other businesses of all types could learn alot from you and your company in the way you handle things. I am going to brag about you and your company to fellow magicians as well as laymen (just about your customer support and such). I will be purchasing more from you soon. "Life is just a Bag of Tricks!" - - - Magic Man Jack Sinn (USA)

It's refreshing to find a magic company responding so swiftly and generously to customers' queries!

I can see straight away when viewing your site, reading you magazine adverts, observing your packaging design - that you are a QUALITY company and you DO stand out from the rest. It is nice to see such dedication as there are too many poor dealers saturating
the market.
Do keep up the quality of your work and services (a quick reply to my e-mail shows that).

Throughout my years of performing and buying magic, this is by far the most detailed and attractively packaged product I have ever purchased (Card Thru Window). Couple this with your outstanding efforts to communicate with your clients, and it's easy to see that Hottrix will be an overwhelming success.
Steve, thanks again for the quick turn around.
Jim Myer

Thanks for your help. You have some really good people working with you. They were friendly and helpful. And I do enjoy the products.

Just Received RinKey Dinky. It's superb. I've always been reluctant to do any version of the ring flight effect because of many of the same reasons that you cover in you download manual, but this is SO natural! I'm looking forward to using an item which I feel will become part of me, rather than an awkward magish-y prop ( if you know what I mean) Please keep me updated with any further ideas with this item, as I thought the Pendragon routine was great.
Thanks, Steve, for creating some real magic

Kurt Kruze (USA)

I received my recent order this weekend and I am thoroughly impressed with the items...

I have recently bought the Sprizzer from Magic Castle in Singapore.
It is awesome and i have found many uses for it...Incidently i have also purchased the rinky dinky and thimbles. Great stuff ! Keep it up ! Hope to hear from you .

I just purchased "Card Through Window" through Hank Lee's Magic Factory. It's great, I carry it with me at all times. Sometimes people look at me funny because I'm carrying a window in my pocket . . . heh, only kidding.

I must compliment you on the video! That is absolutely the best magic video I have seen! It is hilarious! You also do a sensational job of teaching and demonstrating the various effects. Obviously, you do speak English, but your mime and physical actions are great and very informative! I hope the thimble video is as good. (I am assuming it is.)

I have been delighted with all of your products. Thumbs up has made card shooting a breeze, both hard and soft are part of my arsenal. Inferno is by far my most used prop everywhere I go and as a matter of fact I've purchased my second one a short bit ago with Sprizzer...

You did a great job with Dan and his "pitch". Way better than his first
production.
The money I spent was well repaid in laughts.

Steve, first off I would like to say how much I appreciate all your help. I have never seen a company so customer friendly. It makes me want to buy all your products, since you really seem to stand behind them all. (Also, you guys have the neatest adds)...

Thanks again for the professionalism and curtesy not seen very often in this business.

Your Thumbs-Up (hard) is great! I used it the day I received it and because of the fantastic detail I felt comfortable showing my hands REALLY empty. I am also using the Inferno and love the effect. The Sprizzer is such a unique piece of equipment that it hasn't found it's way into my everyday bag of tricks but, it is waiting breathlessly in the wings. Dan Sylvester's Sylvester Pitch, well, what a fantastic "move", aside from the routines in the video I have come up with many uses for it in effects that I already do.
Thanks again for some very cool products!

I love your thimble package and video. I am a physician, and
anticipate using this with the kids I see.

I only wish every company responded as quickly
and thoroughly as yours did. I also won't hesitate to spread the word among our magic community here in Dallas regarding your products and services.

Jim (Texas)